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Microsoft (Semi-)Official Confirmation Of XBox Live Problems - February 20, 2009 by pardsbane

Microsoft’s Major Nelson posted an explanation of the problems I (and may other people) have been experiencing with XBox Live and our corrupt Gamertags.

I didn’t post about it when it happened, but MS finally contacted me back a week or so ago, and told me they couldn’t recover my gamertag. In compensation, they gave me 18 months of XBox Live to use. Not great, but at least I’ve got some closure and a few months of comped time. It doesn’t make up for the four years of fees I paid to keep my gamertag active, but its something.

Microsoft Calls Back, But No Fix Yet - February 3, 2009 by pardsbane

If you’ve been following the drama (and who hasn’t?), you’ll know I’ve been waiting with not-so-baited-breath for Microsoft tech support to get back to me about my Xbox Live account migration problem.

Well, this evening I got a call from Derek, in the XBox Support department of Microsoft Corporate. He said the regular support guys had been trying to get a hold of me for the last few days. That was news to me, since my phone handn’t run and didn’t show any miss calls, but whatever, at least someone finally did call.

Unfortunately, Derek didn’t really have any news, he just told me what I already knew, which is that I probably sometime in the distant past tried to migrate my account via xbox.com and the account got corrupted. He took down all the possible email addresses I might have used as a Live ID, and said someone would get back to me again soon.

So, now I’m left waiting again. Derek did send me an email with his contact information, which I’ll use if I don’t hear anything by the end of the week.

Another Reported XBox 360 vs. Windows Live ID issue - February 1, 2009 by pardsbane

I found another report of Gamertag issues due to trouble with Windows Live IDs, this one in an article titled “I Lost My Gamertag and Microsoft can’t find it“. The story there is a little convoluted and not exactly the same problem, but I’m pretty sure our two problems are related and if Microsoft could fix one of them, it could fix both of them. (And all the others posted I’ve already written about).

Again, I don’t know if it will help, but if you see this and have the same problem, post about it on this page (at getsatisfaction.com)

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